Terms and Conditions

KHULAA.COM

Definitions and Terms

The following words and terms are understood as defined within these online forms:

• “Mediator”: The individual assigned to guide the reconciliation process.

• “Mediation Session”: The scheduled meeting aimed at resolving conflicts.

• “Participants”: The clients seeking mediation and reconciliation.

• “Participant”: Either one of the two clients involved in the mediation process.

• “Conflict”: The matter or issues presented for mediation and reconciliation.

The Mediator

1. The Muslim Mediation Authority will assign a Mediator to assist the Participants in addressing the Conflict.

2. The Mediator will adhere to the "Guidance for Mediation" document during the reconciliation process.

3. The Mediator, nor any employee or affiliate of the Muslim Mediation Authority, will act as a representative for either of the Participants concerning the Conflict.

4. The Participants agree that neither the Mediator nor the Muslim Mediation Authority acts as a legal representative for them. Any advice provided is not to be interpreted as legal advice under the legal system of the United Kingdom.

Mediation & Reconciliation

5. All mediation sessions will be conducted at the offices of the Muslim Mediation Authority, with both Participants attending at the agreed date and time. The session will commence at the scheduled time and last for a maximum of one hour unless terminated earlier by any Participant or the Shariah Mediator.

6. Records of the mediation session will be kept on file for administrative purposes.

7. Either Participant may withdraw from the mediation process at any time, upon which the mediation services will cease.

Confidentiality

8. The mediation process is strictly confidential and protected. The Mediator, Muslim Mediation Authority , and both Participants agree to keep all details of the mediation confidential, including:

o a. The fact that the Mediation Session is scheduled or has occurred;

o b. Any information or documents shared during the Session or prior disclosures made in preparation for the Session;

o c. The outcome of the Session, including whether the Conflict was resolved or not.

9. The Shariah Mediator and the Muslim Mediation Authority will maintain confidentiality concerning any private session information provided by either Participant unless disclosure is required by law or agreed upon by both Participants, with the following exceptions:

o a. Disclosure to a court or tribunal regarding the fact that the mediation session occurred;

o b. Disclosure of documents in legal proceedings, provided such documents would have been disclosed regardless of the mediation;

o c. Disclosure for enforcement of any settlement terms;

o d. Disclosure required by law to relevant authorities or persons;

o e. Disclosure to mitigate the risk of criminal penalties;

o f. Disclosure to prevent harm or danger to any person;

o g. Disclosure for obtaining legal, professional, or medical advice to an advisor, insurer, or broker, who is also bound by confidentiality.

10. The Participants agree not to call the Shariah Mediator or any Muslim Mediation Authority employee or affiliate as a witness, consultant, arbitrator, or expert in any legal proceedings related to the Conflict or the mediation.

Fees and Expenses

11. The fees for the mediation session will be based on the Muslim Mediation Authority published fee schedule unless agreed otherwise and must be paid in full by the Participants before the session begins.

12. Unless otherwise agreed, each Participant will cover their own costs for attending the mediation.

13. Cancellations made more than three weeks before the scheduled session will incur no fees. A 30% charge of the session fee applies to cancellations made between one and three weeks before the session date, and a 50% charge applies to cancellations within one week of the session date.

14. Nothing in this agreement prevents any court or tribunal from determining costs related to the mediation process.

Limitation of Liability

15. The Participants understand that the Mediator will use their experience, judgment, and discretion to guide the reconciliation process. Due to the confidential nature of private sessions, neither Participant will have full insight into how the Mediator makes decisions. As a result, neither the Mediator nor the Muslim Mediation Authority is liable for any actions or omissions unless they result from bad faith.

Governing Law and Jurisdiction

16. These terms and conditions are governed by the laws of England and Wales. The Participants agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

17. Accessibility Statement

Accessibility Statement

Khulaa.com is committed to making our website accessible to everyone, including people with disabilities. We are continuously improving the user experience to comply with the Web Content Accessibility Guidelines (WCAG 2.1) Level AA.

If you have difficulty accessing any part of our website or need assistance, please contact us at admin@khulaa.com. We will make every effort to provide you with the information you need in an accessible format.

18. Business Information

Khulaa.com is a company registered in the United Kingdom. Our company registration number is [Company Number], and our registered office is at [Registered Address].

If you have any questions, please contact us at [Email Address] or call us at [Phone Number].

19. Affiliate Disclosure (if applicable)

Affiliate Disclosure

Some of the links on our website are affiliate links, which means we may earn a commission if you purchase through those links. However, this does not affect the price you pay or influence our recommendations. We only promote products or services we trust.  

20. Advertising Disclaimer (if applicable)

Advertising Disclaimer

We make every effort to ensure that the advertisements on our site comply with UK advertising standards. However, we do not directly control the content of ads provided by third-party services. If you believe an ad on our site is misleading, please contact us. 

21. Payment and Security (for E-Commerce Websites)

Payment and Security

We take your online security seriously. Our website uses SSL (Secure Sockets Layer) technology to ensure your payment information is encrypted and protected.

We accept the following payment methods: Bank transfer. 

Your payment details are processed securely and are not stored by us. For more information on how we handle your data, please read our [Privacy Policy].